This document sets out the legal terms that apply to your use of the Nexa Concepts website, the terms on which we sell goods and services to business customers, and how we handle your personal data. It is governed by the laws of the United Arab Emirates. It has four parts:
- Part A – Website Terms of Use
- Part B – General Terms and Conditions of Sale
- Part C – Privacy Policy, Cookies and Third-Party Services
- Part D – General Provisions (governing law, notices, amendments, acceptance and contact)
Part A – Website Terms of Use
A1. About Nexa Concepts
This website, https://nexa-concepts.com (the “Website”), is operated by Nexa-Concepts F.Z.E. (“Nexa Concepts”, “we”, “us” or “our”), a Free Zone Establishment operating in the United Arab Emirates (Trade Licence No. (48335); registered address: Ajman Free Zone C1 Building).
Nexa Concepts provides industrial and commercial products and services, including heavy machinery parts, truck and trailer components, selected IT equipment and electronics, and IT-related services such as graphic design, social media management and web hosting.
A2. Who These Terms Are For, and Acceptance
A2.1 Nexa Concepts contracts exclusively with business customers acting in the course of their trade, business or profession. The Website and our offering are not intended for consumers.
A2.2 By accessing or using the Website you confirm that you have read and agree to this document. If you do not agree, please do not use the Website.
A2.3 Part B governs any sale of goods or services. Part C governs personal data. If Part A conflicts with Part B or Part C on those subjects, Part B or Part C prevails.
A3. Use of the Website
A3.1 You may use the Website only for lawful business purposes and in line with all applicable UAE laws, including those on cybercrime and electronic communications.
A3.2 You must not:
- attempt to gain unauthorised access to the Website, its servers or any connected system;
- introduce malware or any code or content intended to disrupt or damage the Website;
- scrape, copy or harvest content or data from the Website by automated means without our written permission; or
- submit false, misleading or unlawful information through the Contact Us form.
A3.3 We may restrict or block access to the Website at any time where we reasonably suspect misuse.
A4. Intellectual Property
A4.1 All trademarks, logos, product information, catalogues, photographs, drawings, documents and other intellectual property supplied or made available by Nexa Concepts remain the property of Nexa Concepts or the relevant third-party owner.
A4.2 No intellectual property rights are transferred to you except where expressly agreed in writing.
A4.3 You must not reproduce, modify, distribute or commercially exploit our intellectual property without our prior written permission, except to the extent permitted by applicable law.
A4.4 Third-party brand names and part numbers appearing on the Website are used only to identify products and do not imply endorsement or affiliation unless we say so.
A5. Information on the Website
A5.1 Product descriptions, photographs, catalogues, drawings, dimensions, weights, technical information and manufacturer specifications on the Website are provided for general information only. They are not an offer to sell (see clauses B2 and B11).
A5.2 Availability, pricing and specifications are confirmed only in a written quotation or order confirmation issued by Nexa Concepts. We may change Website content at any time without notice.
A5.3 We take reasonable care to keep the Website accurate and available, but to the extent permitted by applicable law we do not guarantee that it will be complete, error-free or uninterrupted.
A6. Third-Party Links and Content
The Website may link to, or load content from, third-party services such as social media platforms. We do not control those services and are not responsible for their content, availability or data practices. See Part C for details.
Part B – General Terms and Conditions of Sale
B1. Scope of Application
B1.1 These General Terms and Conditions of Sale (“Terms and Conditions”) apply to all quotations, offers, sales, deliveries, supplies and services provided by Nexa Concepts to business customers (“Buyer”, “Customer”, “you” or “your”).
B1.2 Nexa Concepts contracts exclusively with business customers acting in the course of their trade, business or profession. These Terms and Conditions are not intended for consumer transactions.
B1.3 These Terms and Conditions, together with any written quotation, order confirmation, invoice and/or other written agreement expressly accepted by Nexa Concepts, constitute the contractual terms governing the relevant transaction.
B1.4 Any terms and conditions issued by the Buyer, including purchase orders or other documents, do not apply unless expressly accepted by Nexa Concepts in writing. Silence or failure to object is not acceptance of the Buyer’s terms.
B1.5 If these Terms and Conditions conflict with a specific written agreement or order confirmation issued by Nexa Concepts, that agreement or order confirmation prevails only to the extent of the conflict.
B2. Quotations and Contract Formation
B2.1 Unless expressly stated otherwise in writing, all quotations issued by Nexa Concepts are non-binding and are an invitation to place an order.
B2.2 A legally binding contract is formed only when Nexa Concepts issues a written order confirmation, accepts the Buyer’s order in writing, or commences performance of the order, whichever occurs first.
B2.3 Quotations are valid for five (5) calendar days from the quotation date unless otherwise stated in the quotation.
B2.4 Nexa Concepts may withdraw or amend a quotation before written acceptance or order confirmation.
B2.5 Unless otherwise agreed in writing, quoted prices are based on the quantities, specifications and scope stated in the quotation. Any change to quantity, specifications, delivery requirements, product selection or scope may result in a corresponding adjustment to the quoted price and delivery period.
B2.6 Unless expressly agreed otherwise, quotations are based on the order being placed as a complete and undivided order. Partial orders or changes to the order may be subject to revised pricing.
B3. Prices, Taxes and Additional Charges
B3.1 Unless expressly stated otherwise, all prices quoted by Nexa Concepts are EXW Dubai (Ex Works Dubai) under the applicable Incoterms® rules.
B3.2 Unless otherwise stated, quoted prices exclude transportation, shipping, freight, insurance, customs clearance, import duties, customs duties, storage, handling charges and other costs arising after the agreed point of delivery.
B3.3 Delivery and transportation charges are charged separately, based on the actual or applicable transportation, freight or shipping costs.
B3.4 Value Added Tax (VAT) and any other applicable taxes, duties, levies or government charges are payable by the Buyer in addition to the quoted price, unless expressly stated otherwise. VAT is charged in accordance with the applicable UAE VAT legislation.
B3.5 Where the cost of freight, insurance, customs, manufacturer charges, raw materials, currency exchange rates or other external costs materially increases between quotation and delivery, Nexa Concepts may, where legally permissible and subject to the agreed contractual terms, adjust the price accordingly after notifying the Buyer.
B4. Payment Terms
B4.1 Unless otherwise agreed in writing, 100% payment in advance is required before Nexa Concepts is obliged to release goods, commence procurement, production or delivery.
B4.2 Payment must be made in the currency and to the bank account specified by Nexa Concepts.
B4.3 Payment is deemed received only when cleared funds have been received by Nexa Concepts.
B4.4 Where credit terms have been expressly approved in writing, payment must be made strictly within the agreed credit period.
B4.5 If the Buyer fails to pay when due, Nexa Concepts may, without prejudice to any other rights available under applicable law:
- suspend further deliveries or services;
- withhold goods that have not yet been delivered;
- require advance payment for outstanding and future orders;
- charge any lawful costs, expenses and applicable bank or collection charges arising from late payment; and/or
- exercise any other rights or remedies available under the applicable laws of the United Arab Emirates.
B4.6 The Buyer must not withhold, deduct or set off any amount against sums due to Nexa Concepts unless the deduction or set-off is expressly agreed in writing or permitted by applicable law.
B5. Retention of Title
B5.1 To the extent permitted by applicable UAE law, ownership of supplied goods remains with Nexa Concepts until Nexa Concepts has received full and cleared payment of all amounts due for those goods.
B5.2 Until ownership has transferred, the Buyer must:
- keep the goods identifiable and in good condition;
- not sell, pledge, mortgage, charge or otherwise encumber the goods, except where expressly authorised in writing by Nexa Concepts; and
- comply with all reasonable requirements necessary to protect Nexa Concepts’ ownership rights.
B5.3 Retention of title does not prevent risk in the goods from passing to the Buyer in accordance with the agreed delivery terms or the applicable Incoterms® rule.
B6. Delivery and Risk
B6.1 Delivery dates are estimates unless Nexa Concepts has expressly confirmed a specific delivery date in writing as a fixed and binding delivery date.
B6.2 Unless otherwise agreed in writing, delivery is made in accordance with the delivery terms stated in the quotation or order confirmation.
B6.3 Where EXW terms apply, the Buyer is responsible for arranging collection and transportation from the agreed location and bears the applicable costs and risks in accordance with the applicable Incoterms® rule.
B6.4 Risk of loss, damage or deterioration passes to the Buyer in accordance with the agreed delivery terms and the applicable Incoterms® rule.
B6.5 If the Buyer delays collection or delivery for reasons attributable to the Buyer, Nexa Concepts may charge reasonable storage, handling, transportation or other resulting costs.
B7. Delays and Force Majeure
B7.1 Nexa Concepts is not liable for any failure, interruption or delay in performance caused by circumstances beyond its reasonable control (a “Force Majeure Event”).
B7.2 Force Majeure Events include, without limitation:
- war, armed conflict, hostilities or acts of war;
- terrorism or threats of terrorism;
- blockades, embargoes, sanctions or restrictions imposed by governmental or international authorities;
- disruptions affecting regional conflict or shipping disruptions in surrounding regions;
- disruptions arising in or affecting Iran or adjacent regions;
- natural disasters, fire, flood, earthquake or severe weather;
- epidemics or pandemics;
- strikes, industrial disputes or labour shortages;
- governmental actions, restrictions or changes in law;
- interruption or substantial disruption of shipping, ports, transport routes or logistics;
- shortages of raw materials, components or products;
- manufacturer or supplier failures or delays; and
- significant disruption to banking, telecommunications, energy or other essential infrastructure.
B7.3 Where a Force Majeure Event affects Nexa Concepts’ ability to perform, Nexa Concepts may, to the extent permitted by applicable law:
- suspend performance;
- extend the applicable delivery or performance period for the duration of the Force Majeure Event and any reasonable period required to resume operations;
- allocate available goods or resources between customers where reasonably necessary;
- adjust delivery arrangements; and/or
- terminate the affected order by written notice if the Force Majeure Event continues or materially prevents performance.
B7.4 Where a Force Majeure Event materially increases Nexa Concepts’ costs, including freight, insurance, war-risk insurance, security, logistics, transportation or other applicable surcharges, Nexa Concepts may, where legally permissible, seek an equitable adjustment to the affected price after notifying the Buyer.
B7.5 Where Nexa Concepts is the affected party and determines that continued performance is commercially or operationally impracticable, it may suspend performance or terminate the affected order by giving the Buyer seven (7) days’ written notice, without liability for the consequences arising directly from the Force Majeure Event.
B7.6 This clause B7 prevails over any inconsistent provision in these Terms and Conditions or any previous version of Nexa Concepts’ General Terms and Conditions of Sale.
B8. Inspection and Acceptance of Goods
B8.1 The Buyer must inspect the goods promptly upon delivery or collection.
B8.2 Any visible damage, shortage, incorrect quantity or apparent defect must be clearly recorded on the delivery note or transport documentation and notified to Nexa Concepts in writing within five (5) working days of delivery.
B8.3 Failure to notify Nexa Concepts within the applicable period may, to the extent permitted by applicable law, constitute acceptance of the goods in respect of defects that could reasonably have been identified through inspection.
B8.4 Signing a delivery note or other delivery documentation confirms receipt of the goods and the quantity stated in it. Where applicable law provides otherwise, it does not waive any mandatory legal rights relating to latent defects or statutory protections.
B9. Defects and Warranty
B9.1 Unless expressly stated otherwise in writing, Nexa Concepts gives no separate or additional warranty regarding the suitability, fitness for a particular purpose, performance, durability or compatibility of goods beyond warranties expressly provided by the applicable manufacturer or those required by applicable law.
B9.2 Before placing an order, the Buyer is responsible for determining that the goods are suitable for the Buyer’s intended application, equipment, vehicle, machinery, operating environment and technical requirements.
B9.3 Where applicable, the Buyer should obtain and review the relevant manufacturer’s specifications, technical data, compatibility requirements and installation instructions before purchase and use.
B9.4 A manufacturer’s warranty or guarantee, where available, applies only to the extent provided by the relevant manufacturer and subject to that manufacturer’s terms, conditions, exclusions and procedures.
B9.5 Unless expressly stated otherwise in writing, the warranty period for specified products covered by a Nexa Concepts or manufacturer’s warranty is twelve (12) months from the date of delivery or transfer of risk, subject to the applicable warranty terms.
B9.6 Warranty claims must be submitted in writing and should include the relevant invoice or order number, product information, a description of the alleged defect and, where reasonably required, photographs, test results or other supporting information.
B9.7 Nexa Concepts must be given a reasonable opportunity to inspect and, where appropriate, test the allegedly defective goods before any repair, replacement or other remedy is undertaken.
B9.8 The warranty does not apply to defects, damage or failure arising from:
- incorrect installation, fitting or assembly;
- improper use or use outside the manufacturer’s specifications;
- misuse, negligence or accident;
- normal wear and tear;
- unauthorised modification or repair;
- unsuitable operating conditions;
- failure to follow manufacturer instructions;
- incorrect storage, maintenance or handling;
- use of incompatible components or products; or
- any other cause not attributable to a defect existing at the time risk passed to the Buyer.
B10. Returns and Cancellation
B10.1 Goods may not be returned without Nexa Concepts’ prior written approval.
B10.2 Special-order, customised, imported, non-stock, modified or specifically procured goods may not be cancelled or returned except with Nexa Concepts’ prior written agreement.
B10.3 Where Nexa Concepts agrees to accept a return, the Buyer may be responsible for applicable transportation, handling, restocking, inspection, administration and other reasonable costs.
B10.4 Cancellation of an order after Nexa Concepts has commenced procurement, production, preparation or performance may make the Buyer responsible for costs and commitments reasonably incurred by Nexa Concepts.
B10.5 Nothing in this clause excludes or restricts any mandatory rights or remedies that cannot lawfully be excluded under applicable UAE law.
B11. Product Information and Technical Specifications
B11.1 Product descriptions, photographs, catalogues, drawings, dimensions, weights, technical information and manufacturer specifications are provided for general information unless expressly incorporated into the written order confirmation.
B11.2 Minor variations in appearance, packaging, labelling or specifications may occur where permitted by the manufacturer. They are not a defect where the goods remain materially compliant with the agreed specification.
B11.3 The Buyer is responsible for verifying technical compatibility and suitability before installation or use.
B12. Limitation of Liability
B12.1 To the maximum extent permitted by applicable UAE law, Nexa Concepts is not liable for indirect, incidental, special or consequential loss arising from or relating to the supply of goods or services, including loss of profit, loss of revenue, loss of business, loss of contracts, loss of anticipated savings, loss of production or business interruption.
B12.2 Nothing in these Terms and Conditions excludes or limits liability to the extent that the exclusion or limitation is prohibited by mandatory applicable law. In particular, nothing excludes or limits liability for fraud, wilful misconduct or gross negligence.
B12.3 Subject to applicable law, Nexa Concepts’ liability arising from any particular order does not exceed the amount actually paid by the Buyer to Nexa Concepts for the specific goods or services giving rise to the relevant claim.
B12.4 The Buyer must take reasonable steps to mitigate any loss or damage arising from an alleged breach, defect or failure.
B13. Compliance with Laws and Sanctions
B13.1 The Buyer must comply with all applicable UAE laws, regulations, import requirements, export-control requirements, sanctions, customs requirements and other legal requirements relating to the purchase, importation, resale, installation and use of the goods.
B13.2 Nexa Concepts may refuse, suspend or terminate a transaction where performance would, in Nexa Concepts’ reasonable determination, expose it to sanctions, export-control restrictions, legal prohibitions or material compliance risks.
B13.3 The Buyer must provide any information reasonably required by Nexa Concepts to satisfy applicable customs, regulatory, sanctions, export-control, anti-money-laundering or compliance requirements.
Part C – Privacy Policy, Cookies and Third-Party Services
C1. Who We Are and the Law That Applies
C1.1 Nexa Concepts operates this Website and is responsible for deciding how and why the personal data described in this Part C is processed.
C1.2 We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”), its executive regulations as in force from time to time, and other applicable UAE data protection and privacy laws.
C2. Personal Data We Collect
C2.1 We collect personal data only when you voluntarily provide it to us. This occurs primarily when you submit an enquiry through the Contact Us form on the Website, or when you deal with us as a customer or supplier.
C2.2 The data collected may include:
- your name;
- your email address;
- your phone number;
- any information you include in your message; and
- for customers, business contact details and transaction-related information such as orders, invoices and delivery details.
C2.3 We do not require account registration, accept online payments, or provide user login functionality on this Website.
C2.4 We do not ask for sensitive personal data (such as health, religion, ethnic origin or biometric data). Please do not include it in your message.
C2.5 Our analytics and cookies also collect limited technical data (see clause C10).
C3. How We Use Your Information, and Why
C3.1 We use your personal data strictly to:
- respond to enquiries and contact requests;
- communicate with you about products or services you requested;
- provide quotations or follow-up information where applicable;
- process orders, issue invoices, arrange delivery and provide customer support;
- meet customs, tax, sanctions, anti-money-laundering and other legal and regulatory requirements; and
- maintain reasonable business records and administration.
C3.2 We process your data on the basis of your consent (which you give by submitting your information), where processing is necessary to take steps at your request before entering a contract or to perform a contract with you, where we are legally required to do so, and on any other basis permitted by UAE data protection law.
C3.3 We do not sell, rent or trade your personal data, and we do not use it for purposes unrelated to those above without a lawful basis.
C4. Data Storage, Processing and Transfers Outside the UAE
C4.1 Contact form submissions are sent by email to Nexa Concepts. Form data is not stored in a public-facing database on the Website.
C4.2 Our email services and Website hosting are operated on infrastructure located in South Africa. Your data may therefore be processed or stored outside the UAE and outside your country of residence.
C4.3 Where personal data is transferred outside the UAE, we do so in line with the PDPL: to a jurisdiction or provider offering an adequate level of protection, under appropriate contractual or technical safeguards, or with your consent. By submitting your information you acknowledge and consent to this processing and transfer.
C5. Who We Share Data With
C5.1 We do not share your personal data with third parties except:
- where required to operate the Website or deliver our services, such as hosting, email delivery and security providers, and, for orders, affiliated companies, manufacturers, suppliers, carriers, logistics providers and subcontractors (see clause D3);
- professional advisers, where needed for legitimate business purposes and subject to confidentiality obligations; and
- where required by law, a court, or a regulatory or government authority.
C5.2 We require recipients that process data on our behalf to protect it and to use it only for the purposes we specify.
C6. How Long We Keep Data
C6.1 Personal data submitted through the contact form is kept only for as long as necessary to respond to your enquiry and to maintain reasonable business records.
C6.2 We do not keep personal data indefinitely unless required for legal or operational reasons, such as UAE commercial, tax and accounting record-keeping requirements. When data is no longer needed, we delete or anonymise it.
C7. Your Data Rights
C7.1 Under the PDPL and other applicable laws, you may have the right to:
- obtain information about, and access to, the personal data we hold about you;
- request correction or completion of inaccurate data;
- request deletion of your personal data;
- request restriction of, or object to, certain types of processing;
- request transfer of your data to another controller, where applicable; and
- withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
C7.2 To exercise a right, contact us through the Contact Us page of the Website or at info@nexa-concepts.com. We may need to verify your identity first, and we will respond within the time required by applicable law.
C7.3 We may retain certain data where required for legal, security or administrative purposes, or where applicable law permits or requires us to refuse a request.
C7.4 You may also lodge a complaint with the UAE Data Office or other competent authority if you believe your data has been processed unlawfully.
C8. Data Security and Breaches
C8.1 We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or misuse. No internet-based system can be guaranteed to be completely secure.
C8.2 If a personal data breach occurs that is likely to prejudice your privacy or confidentiality, we will notify the competent authority and affected individuals as required by applicable law.
C9. Children
The Website is intended for business use and is not directed at persons under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.
C10. Cookies and Analytics
C10.1 The Website uses cookies and similar technologies for basic functionality and analytics.
C10.2 We use Google Analytics to understand how visitors interact with the Website. It may collect:
- your IP address (anonymised where supported);
- browser and device information; and
- pages visited and time spent on the Website.
C10.3 This information is used solely to monitor and improve Website performance. Google Analytics may process data on servers outside the UAE.
C10.4 You can control or disable cookies through your browser settings. Disabling some cookies may affect how the Website works. Where the law requires your consent for non-essential cookies, we will ask for it before placing them.
C11. Third-Party Services and Embedded Content
C11.1 The Website may load content or services from third parties, including:
- Google Fonts;
- Cloudflare (for performance and security); and
- social media platforms such as LinkedIn, Instagram and Facebook.
C11.2 These third parties may collect technical data, such as your IP address or browser information, under their own privacy policies. Nexa Concepts does not control how third-party services process your data, and we encourage you to read their policies.
C12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, our services or legal requirements. Updates are published on this page, and the version in force is the one published at the time you use the Website. Last updated: 12 October 2026.
Part D – General Provisions
These provisions apply to the whole document (Parts A to C).
D1. Language
This document is written in English, and the English version prevails. An Arabic translation is available on request. If proceedings are brought before a UAE court, a certified Arabic translation may be required.
D2. Confidentiality
D2.1 Each party must keep confidential any non-public commercial, technical, financial or business information received from the other party in connection with a transaction.
D2.2 Confidential information may not be disclosed to third parties except where required by law or a regulatory authority, or to professional advisers, employees, contractors or suppliers who need the information for legitimate business purposes and are subject to appropriate confidentiality obligations.
D3. Assignment and Subcontracting
D3.1 The Buyer may not assign, transfer or otherwise dispose of its rights or obligations under an order without Nexa Concepts’ prior written consent, except where permitted by applicable law.
D3.2 Nexa Concepts may use affiliated companies, manufacturers, suppliers, carriers, logistics providers and subcontractors in performing its contractual obligations.
D4. Notices
D4.1 Any formal notice under this document must be in writing and delivered by email, courier or another agreed written method to the contact details provided by the relevant party.
D4.2 Notices are deemed received in accordance with applicable law or, where legally permissible, on confirmation of delivery or receipt.
D5. Governing Law and Jurisdiction
D5.1 This document and all transactions between Nexa Concepts and the Buyer are governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Ajman, without prejudice to any mandatory provisions applicable to the relevant transaction.
D5.2 Subject to any mandatory jurisdictional requirements, the courts of Ajman, United Arab Emirates, have jurisdiction over any dispute arising out of or in connection with this document or any transaction between Nexa Concepts and the Buyer.
D5.3 Nothing in this clause prevents Nexa Concepts from seeking urgent interim, injunctive or protective relief from any court of competent jurisdiction where reasonably necessary to protect its rights or property.
D6. Severability
If any provision of this document is determined by a competent authority to be invalid, unlawful or unenforceable, that provision is modified or severed to the minimum extent necessary, and the remaining provisions continue in full force and effect to the extent permitted by applicable law.
D7. Waiver
D7.1 A failure or delay by Nexa Concepts in exercising any right or remedy is not a waiver of that right or remedy.
D7.2 Any waiver must be made expressly in writing.
D8. Entire Agreement
D8.1 For any sale, Part B, together with the applicable quotation, order confirmation, invoice and any other written agreement expressly incorporated into the transaction, constitutes the agreement between Nexa Concepts and the Buyer for that transaction.
D8.2 Any amendment or variation of a transaction must be agreed in writing by authorised representatives of both parties, unless this document expressly provides otherwise.
D9. Amendments to This Document
D9.1 Nexa Concepts may update or amend this document from time to time.
D9.2 For a particular transaction, the applicable version is the one incorporated into or referenced by the relevant quotation, order confirmation or agreement. For Website use and personal data, it is the version published on the Website at the time.
D10. Acceptance
By placing an order with Nexa Concepts, accepting delivery, making payment, using the Website, submitting the Contact Us form, or otherwise proceeding with a transaction after receiving or being given access to this document, you acknowledge that you have read, understood and agreed to be bound by it, subject always to any mandatory rights or provisions under applicable UAE law.
D11. Contact
For questions about this document or about how your data is handled, please contact us through the Contact Us page of the Website.
This website is operated by Nexa Concepts.
Our website address is: https://nexa-concepts.com
Nexa Concepts provides industrial and commercial products and services, including heavy machinery parts, truck and trailer components, selected IT equipment and electronics, as well as IT-related services such as graphic design, social media management, and web hosting.
please contact us via the Contact Us page on this website.